ISEO Ultimate Access Technologies Reinvents the User Experience and Launches an Advanced AI Chatbot Developed with Plan.Net

Pisogne, 03/27/2025 – ISEO Ultimate Access Technologies, an international leader in mechanical and electronic solutions for security and intelligent access management, is taking the user experience to the next level with the launch of an innovative AI-based virtual assistant. Developed in collaboration with the digital agency Plan.Net, part of the House of Communication, and following extensive research involving multiple teams, the company has significantly enhanced both interaction and navigation on its website.

The new AI chatbot has been designed to ensure simplicity and speed in asking questions and receiving answers about access products and solutions. It shortens response times for frequently asked questions and provides support in five languages (Italian, English, French, German, and Spanish), enabling immediate access to information. Thanks to the integration of advanced custom GPT models that simulate human-like responses, users can receive precise details and engage with the website in a more natural way. All of this is implemented with a focus on user feedback and data protection, in full compliance with GDPR standards.

“To make a technical and detail-oriented sector like ours increasingly accessible, we developed an AI-based chatbot with our partner that will further improve the user experience by simplifying the process of finding information,” explains Massimo Riggio, Chief Strategic Marketing Officer at ISEO Ultimate Access Technologies. “The project perfectly reflects our ongoing commitment to technological innovation—an essential trait that allows us to offer customers cutting-edge technology with maximum security.”

“This project was an exciting technological challenge that saw us working closely with the ISEO team to create a tool capable of providing users with immediate access to complex technical information,” added Domenico Genovese, Managing Director of Plan.Net Italy. “With support in five different languages, the chatbot ensures a simultaneous launch across multiple markets. The result is the fruit of a close collaboration between our team and ISEO’s, which turned an ambitious vision into a concrete reality.”

The introduction of the chatbot is a key element of ISEO’s new website, launched in March 2024, which has already shown significant results: the average time spent on the site has doubled, while the bounce rate for mobile devices such as smartphones and tablets has noticeably decreased. Organic traffic has also seen remarkable growth, more than doubling compared to the same period last year.

The chatbot is a core component that integrates artificial intelligence into the ISEO website, achieving innovation, simplicity, interactivity, and accessibility.

Among the new features, ISEO Ultimate Access Technologies has also introduced interactive maps that allow users to quickly identify the most suitable solutions for different environments, such as residential and commercial buildings. These tools, complete with product descriptions and images, enhance the browsing experience by providing users with clear and intuitive visual support to explore the available offerings.

The website can be accessed at: iseo.com