From “Quo Vadis, AI Agents?”, Dr. Peter Haller, Katrin Krall, Sebastian Küpers, p. 41
AI agents mark a fundamental shift in how technology operates. Unlike traditional systems, they are not passive tools. They can interpret context, make decisions, orchestrate workflows and act independently across systems.
Instead of navigating apps and interfaces, users will increasingly rely on intelligent systems that act on their behalf. This changes how brands interact with customers, how transactions happen and how value is created. AI becomes not just a capability, but the operating system of a new digital reality.
The agentic shift
- Brands will need their own agents
- Communication between agents will become the new standard
- Trust, transparency and early adoption will decide who leads