Next level customer interactions

What we offer

Your CRM platform is the technical foundation on which personalised, data-driven customer interactions are built: the key to satisfaction and success in today’s digital space. Our Customer Relationship Management experts at the Serviceplan Group help you lay this foundation with a comprehensive CRM solution tailored to your specific business needs.


With the aim of driving growth, we harness AI-platforms to analyse your customer behaviour, delivering actionable insights. This enables us to carry out seamless, targeted communication from a single source - streamlining the process and saving your business effort.

Let’s create smarter, more engaging customer journeys together.

Benefits for your brand

What’s in it for you?

Boost efficiency
Reduce operational costs with streamlined processes and automation tools.

Personalised interactions
Seamless, consistent, and targeted customer engagement across all touchpoints, boosting satisfaction and loyalty.

Get smart insights
Advanced analytics help you understand your customers, tailor communications, and drive decision-making.

Scalable solutions
Build a CRM platform that grows with your business, adapting to new challenges and evolving customer needs.

We can support you with

Service breakdown

Generate and manage your leads centrally in MAPs.

Turn your customers into fans.

Improve your customer interactions sustainably.

Manage your campaigns centrally on all channels.

Interested in more platform & technology services?

Why us?

What sets us apart

The green lounge area in the house of communication

House of Communication


Our operating model. The HOC concept brings diverse expertise from strategy, media, creative and technology under one roof to ensure integrated solutions for any advertising and marketing challenge.
 

The foyer of the House of Communication Munich. In the centre, the open staircase from the ground floor to the first floor on which two people are walking.

House of AI


Our intelligence engine. House of AI is our very own powerful AI platform that integrates AI agents and tools into our workflows to scale ideas, optimize execution, and strengthen results for brands.

"CRM connects all customer-facing teams and channels, turning real-time signals into smart, engaging actions. It helps us understand not just who our customers are, but what they need in every moment - so we can deliver personalized experiences that feel natural and build trust."

Lukas Paschke

Plan.Net

Let's get in touch with us!
Felix Bartels
Felix Bartels
CMO
Serviceplan Group
Let's get in touch with us!
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