CMO Barometer 2026

Adapt – or die!

26.11.2025

What Global CMOs Want in 2026: Strategic Priorities and Agency Expectations

805 international marketing leaders reveal how AI is reshaping the future of brand-building in the CMO Barometer from Serviceplan Group, University of St. Gallen, and Heidrick & Struggles

Munich, 26 November 2025 – Based on exclusive insights from 805 marketing decision-makers across 15 countries and regions*, the CMO Barometer 2026 provides a data-driven snapshot of the strategies, expectations, and skill sets defining the future of marketing. The international study, now in its seventh year, is conducted by independent agency network Serviceplan Group in collaboration with the University of St. Gallen (HSG), and for the first time, executive search and leadership consultancy Heidrick & Struggles.

“The marketing system as we knew it is being rewritten,” says Florian Haller, CEO Serviceplan Group. “AI is no longer a side project – it is core to the function. CMOs must now be visionaries and transformation leaders, guiding their teams through systemic change.”

*incl. Austria, Belgium & Luxembourg, Denmark, Finland, France, Germany, Italy, the Middle East, Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom (UK).

Key global findings:

  • This year’s study confirms a fundamental industry shift: 68% of respondents say AI will be the defining topic of 2026, influencing every aspect of their strategy.
  • CMOs are stepping into a new role: Chief Transformation Officers, expected to master both tech and human dynamics.
  • Budgets remain uncertain: 32% expect increases, 30% expect cuts, and 38% predict stability.
  • Economic optimism is waning, except in the Middle East where more than half of CMOs still expect growth.
  • Proactivity and ideas are still top expectations from agencies – despite the AI boom.

What is the top focus for marketers in 2026

CMOs have never been so united around a top priority: AI is – and remains – the dominant focus for 2026, cited by 68% of respondents. Following it are Brand Building (17%) and Personalisation (8%), both also tightly linked to AI-driven marketing strategies. No previous trend has so thoroughly reshaped the focus of the marketing industry.

AI ranks among the top two priorities in nearly every country surveyed. When asked about the most important aspects of integrating AI, most CMOs pointed to Efficiency and Integration (51%) as key, followed by the need to rethink how humans and machines collaborate in day-to-day marketing work (20%).

Interestingly, Switzerland, France, and the UK stood out as exceptions: in these countries, AI was not the stand-alone priority. CMOs placed equal emphasis on Customer Experience, Personalisation, and ROI-driven data marketing.

Internationalisation also emerged as a major focus for CMOs in the Middle East (63%) and the UK (62%), underlining how global expansion remains a parallel pressure alongside technological transformation.

What are the economic forecasts

Despite the tech optimism, economic confidence is in shorter supply. Only 20% of CMOs expect economic conditions to improve in 2026, while 29% anticipate a downturn. The majority – 51% – expect things to remain stable. Regional outlooks vary sharply: economic optimism is highest in the Middle East, where more than half foresee growth.

Marketing budgets reflect this general caution: while 32% expect increases and 30% expect cuts, most CMOs (38%) believe budgets will remain flat. Regionally, Italy is the most positive market (45%), closely followed by the UK, the Middle East, and the Netherlands.

When it comes to industry sectors, banking, IT, and telecoms are the most bullish ones, with energy and healthcare showing moderate confidence. Meanwhile, industries like automotive continue to lead the budget pessimism charts and are bracing for turbulence, with 52% expecting worsening conditions.

CMOs step into transformation leadership

AI’s rise is also redefining leadership. This year’s study reveals a reshuffling of the skills CMOs believe they need most: digital and tech capabilities (45%) now top the list, followed by customer orientation (39%) and leadership/team management (38%) – which was the leading skill in last year’s edition.

“The real imperative for marketers is to return to the fundamentals: creating value through brand and category,” says Guilherme Ferreira, Global Brand VP at Cadbury. “It’s not about chasing short-term tactics. It’s about telling a compelling story about why your brand exists and anchoring that in business impact.”

To do that, CMOs must navigate a series of paradoxes: they’re expected to champion AI while preserving human authenticity; to move fast while staying strategically grounded; and to embrace creativity without abandoning analytical rigor.

Sara Terraneo, eCommerce and Omnichannel Director at Arcaplanet, puts it this way: “CMOs today can’t just run marketing departments. They must act as architects of transformation, bringing together purpose, data and people.”

Where CMOs get industry updates

When asked where they get their industry knowledge, most CMOs cite LinkedIn and social media posts from relevant thought leaders and companies (60%), followed by consultancy and agency insights (48%) and industry conferences and trade shows (47%).

Prof. Dr. Sven Reinecke, Executive Director, University of St. Gallen (HSG): “The CMO Barometer shows that marketing academia and practice must collaborate more closely to provide actionable knowledge. Academic journals alone don’t cut it anymore – we need digestible, digital, and creative knowledge exchange.”

What brands need from their agencies

When asked what they want from agency partners in 2026, CMOs still rank creativity and original thinking at the top (69%), followed by innovation (61%) and proactivity (54%). But for the first time, support in managing internal transformation also makes the list (44%).

Surprisingly, only 12% expect agencies to lead on AI-specific skills – indicating that brands see AI as their own strategic challenge, not something to outsource.

“Marketing is no longer about colorful visuals or sales promos,” adds Julia Zimmermann, Executive Partner at Future Marketing Part of Serviceplan Group. “It’s become a performance engine where brand, trust, and technology must align. Agencies that understand this – and reignite a sense of joy and momentum in their client relationships – will be the ones that thrive.”

The CMO Barometer is an annual study surveying top marketers from 15 European countries and the Middle East. Now in its seventh edition, it is conducted by Serviceplan Group in collaboration with the University of St. Gallen and executive search firm Heidrick & Struggles.

In September 2025, 805 marketing leaders from across industries and company sizes took part in the survey. Countries included: Germany, Austria, Belgium & Luxembourg, France, Italy, Spain, Netherlands, Switzerland, Denmark, Sweden, Norway, Finland, the UK, and the Middle East.

The Institute for Marketing and Customer Insight at HSG is a respected academic institution, known for its impact in marketing and customer insight research across academia, business, and society.

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, inclusion, leadership assessment and development, organization and team acceleration, culture shaping, and on-demand, independent talent solutions. Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.

Serviceplan Group is Europe’s largest independent, partner-led agency group. Founded in 1970 as a traditional ad agency, it quickly developed the “House of Communication” concept – the only fully integrated agency model in Europe today, combining Creative & Content, Media & Data, and Experience & Commerce under one roof.

With 43 owned offices and additional partnerships, Serviceplan operates in 24 countries and all major economic regions worldwide.

The detailed results of the “CMO Barometer 2026” with an assessment by experts from the Serviceplan Group and further CMO opinions can be found in the presentation available for download.

Further information about the CMO Barometer can be found here.

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Hannah Lösch
Hannah Lösch
Serviceplan Group
Corporate Communications
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