Seize the moments
What we offer
Our Customer Experience Consulting helps you create meaningful, data-driven interactions with your customers that build loyalty and drive business success. From refining a single touchpoint to implementing full CX transformations, we offer tailored, end-to-end CX solutions like customer journey mapping and ROX models to measure your CX efforts’ impact.
Leveraging the integrated data, tech, and creative expertise at the House of Communication, our team will advise, strategise, implement and continually optimise your CX across all channels - including external touchpoints.
CX doesn’t have to be complex. Let’s work together to make it simple, seamless and effective.
Benefits for your brand
What’s in it for you?
Increase loyalty and retention
Align touchpoints with customer expectations with a tailored, customer-centric strategy.
Elevate engagement
Optimise customer journeys and interactions with data-driven insights to inform decisions.
Stay innovative
Integrate the most cutting-edge tools like Web3 and Metaverse to ensure your business remains relevant and engaging.
Evolve with customer needs
It’s never one and done. Our ongoing evaluation makes sure your CX is effective and evolves with changing needs.
We can support you with
Service breakdown
Explore target group needs and test all possible solutions.
Integrate Web3, Blockchain, and Metaverse for immersive brand experiences.
Use modular building blocks and processes for horizontal and vertical customer journeys.
Design a holisitc, individualized customer experience.
Match the right design for your digital applications.
Implement tools for seamless customer service.
Design your customer experience in agile sprints.
Get your product ideas ready for the market.
Turn your idea into a product.
Test the user experience and usability of your digital offerings.
Create sustainable brand loyalty and customer rentention.
Interested in more strategy & consulting services?
Why us?
What sets us apart
House of Communication
Our operating model. The HOC concept brings diverse expertise from strategy, media, creative and technology under one roof to ensure integrated solutions for any advertising and marketing challenge.
House of AI
Our intelligence engine. House of AI is our very own powerful AI platform that integrates AI agents and tools into our workflows to scale ideas, optimize execution, and strengthen results for brands.
“Customer experience means radically placing the customer at the center of business activities. Responding to their personal interests, creating connections and engaging in dialog with them, all positively influence customer perception.”
hmmh - Part of Plan.Net
