Zweiteiliges Bild: Oben ein glatzköpfiger Mann mit kurzem Bart, hellem Hemd und dunklem Sakko vor dunklem Hintergrund. Unten ein Mann mit mittellangen, seitlich fallenden Haaren, hellem Hemd und dunklem Sakko vor hellem Hintergrund. Beide blicken lächelnd in die Kamera.

Hadi Lotfi & Lars-Alexander Mayer

Managing Director & Head of Data Strategy & Innovation, THE MARCOM ENGINE

In a marketing world where channels multiply, attention is scarce, and privacy tightens, decisions must be made at a new speed – not by gut instinct, but grounded in data.

How? Our answer is an Agency of Agents: specialized AI colleagues that monitor performance, explain what changed, and prepare the next move.

Rethinking the Marketing Value Chain with AI Agents

Together, they form an AI agent-based value chain linking insights, decisions, and execution in real time. They free human teams to focus on ideas, tradeoffs, and results.

One example is our Data & Insight Agent, an always-on analyst for paid, owned, and earned data. It breaks down data silos by connecting insights from media, CRM, eCommerce, and social channels – creating one coherent picture of performance. It learns the language of the business and turns noise into clear, actionable stories. When a signal shifts, it sends a short note in plain English to a human colleague. It explains what moved, where, identifies likely drivers, and suggests one clear next step. The human-machine interaction reads like a chat between humans. For example, a user could follow-up by asking the agent to “show the results by region”, “compare to last quarter”, or “which placements changed most?”. This conversational interface means no one has to dive back into dashboards.

A typical use case: the agent links a conversion dip to a feed glitch and creative fatigue in two cities, proposes a quick fix and rotation plan, and logs the outcome. The path from “what happened?” to “do this next” gets shorter. Governance is built in from the start. The agent uses purpose‑limited, aggregated data and leaves personal data out by default. Every insight and action carries an audit trail; financially relevant moves route to a human unless thresholds were pre‑approved. This makes processes fast for marketers and comfortable for Finance.

A second example is the Marketing Mix Modelling (MMM) Agent – developed in partnership with PyMC Labs. While channel KPIs show what’s happening, the MMM Agent reveals what truly drives results. The agent considers factors such as seasonality, promotions, distribution, and creativity, and provides recommendations with realistic, transparent ranges instead of false precision.

Beyond explaining the past, it models what could happen next – from new product launches to always-on or brand campaigns – simulating scenarios, recommending efficient mixes, and preparing plans for approval. Budget debates shrink because Marketing and Finance finally argue from the same picture.

On the Path to Self-Learning Marketing

Together, these agents move marketing from reactive reporting to proactive decision-making. One narrates what is changing; the other keeps the money honest. Results feed back into both, so each cycle gets faster and smarter. The benefit is speed, but also a quieter operation where attention returns to creative quality and customer experience.

As this shows, we are already entering a phase where AI agents don’t just support but begin to act with controlled autonomy, forming a self-improving value chain where insights drive decisions and actions drive learning. The question therefore is no longer whether to use them, but how quickly marketers can design processes that learn and improve on their own. With an Agency of Agents, we can make marketing clearer, faster, and provably more effective.

Interested in more content?

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Simon Fundner
Felix Bartels
Serviceplan Group
Global Client Development
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