Go with the Flow

SESSION #1 | 09 March 2026 | 11:00-12:00

Connecting Touchpoints for Truly Customer‑Centric Journeys

Discover how fragmented customer journeys can become one seamless flow in the era of AI-powered commerce. Plus, learn how a leading retailer is advancing Agentic Commerce to deliver the coherent brand experience consumers now expect.

Speaker: Frederike Del Castillo & Carina Müller
(Head of Insights Management, Otto & General Manager, Mediaplus)

Carina Müller & Friederike Del Castillo
Frank Bauer

Shifting up a Gear

SESSION #2 | 12 March 2026 | 11:00-12:00

How AI transforms Processes, Productivity and Performance

See under the hood of how one automotive brand combined AI-supported workflows and strategic oversight to accelerate productivity and performance - in a way that you can too.

Speaker: Frank Bauer
(Managing Partner, Serviceplan Group)

A Balancing Act

SESSION #3 | 16 March 2026 | 11:00-12:00

Trust, Experience and Efficiency in Regulated Environments

Using AI-supported processes and expert guidance, our client in the pharma and health sector successfully balanced efficiency, experience and trust for better results. Ready to repeat?

Speaker: Jonas Gehrling
(Managing Director, Serviceplan Content Health)

Jonas Gehrling
Julia Zimmermann

Let’s Get Emotional

SESSION #4 | 19 March 2026 | 11:00-12:00

Resonance and Relevance in an AI‑Driven World

When your customers are still people, emotion is your only currency. Our expert uses the case of a financial services brand to show how combining human creativity and AI-enabled scaling strengthens emotional resonance.


Speaker: Julia Zimmermann
(Partner, Future Marketing)

Let's get in touch!
Simon Fundner
Felix Bartels
Serviceplan Group
Global Client Development
Let's get in touch!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.