Go with the Flow
SESSION #1 | 09 March 2026 | 11:00-12:00
Connecting Touchpoints for Truly Customer‑Centric Journeys
Discover how fragmented customer journeys can become one seamless flow in the era of AI-powered commerce. Plus, learn how a leading retailer is advancing Agentic Commerce to deliver the coherent brand experience consumers now expect.
Speaker: Frederike Del Castillo & Carina Müller
(Head of Insights Management, Otto & General Manager, Mediaplus)
Shifting up a Gear
SESSION #2 | 12 March 2026 | 11:00-12:00
How AI transforms Processes, Productivity and Performance
See under the hood of how one automotive brand combined AI-supported workflows and strategic oversight to accelerate productivity and performance - in a way that you can too.
Speaker: Frank Bauer
(Managing Partner, Serviceplan Group)
A Balancing Act
SESSION #3 | 16 March 2026 | 11:00-12:00
Trust, Experience and Efficiency in Regulated Environments
Using AI-supported processes and expert guidance, our client in the pharma and health sector successfully balanced efficiency, experience and trust for better results. Ready to repeat?
Speaker: Jonas Gehrling
(Managing Director, Serviceplan Content Health)
Let’s Get Emotional
SESSION #4 | 19 March 2026 | 11:00-12:00
Resonance and Relevance in an AI‑Driven World
When your customers are still people, emotion is your only currency. Our expert uses the case of a financial services brand to show how combining human creativity and AI-enabled scaling strengthens emotional resonance.
Speaker: Julia Zimmermann
(Partner, Future Marketing)