Why New Players Outperform Established Brands in AI Search? Topical Authority is the Answer

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Stephan Kopp

Managing Director, Mediaplus Performance

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Many marketers have noticed a surprising pattern: they query AI systems like ChatGPT, Gemini or Perplexity and find their brand missing – even when they are market leaders.

This is not an anomaly. It reflects a structural shift in how visibility is created in AI-driven environments.

AI search doesn’t reward fame – it rewards understanding

While Generative Engine Optimization (GEO) echoes early SEO debates, the mechanics differ. Traditional search remains dominant, but AI introduces a new layer of content selection – based not on rankings, but on how information is interpreted and synthesized.

Brand authority alone is no longer sufficient to secure visibility. Instead, topical authority is becoming the primary driver of whether a brand appears in AI-generated responses.

This becomes especially clear when looking at how large language models operate. AI systems do not “rank” websites in the same way search engines do. They assemble answers by drawing on a wide range of sources, prioritizing those that provide the most relevant, coherent and useful information for a given query. In this process, the depth and structure of content matter more than brand recognition alone.

Topical authority determines whether content is selected at all. It is built through consistent, comprehensive coverage of a subject. Brands that demonstrate expertise across a topic – rather than optimizing isolated – are more likely to be treated as reliable sources.

Three factors reinforce this dynamic:

  • Semantic coherence: depth and consistency across a topic signal or key expertise.
  • Information gain: sources that go beyond common knowledge – through original data or case studies – are more likely to be cited.
  • Trust signals: Expertise, credibility and consistency (often described as E-E-A-T) increase the likelihood of inclusion.

So, why smaller players suddenly win?

I need to make one thing clear here: brand authority has not disappeared – it just plays a different role. Well-known brands benefit from their presence in training data and trusted sources, which increases baseline credibility. But it does not guarantee inclusion. It amplifies visibility only once topical relevance is established.

This is why smaller or newer players can outperform established brands. If they provide more relevant or better-structured information on a specific topic, they can become the preferred source – regardless of market position.

Visibility is no longer a position – it’s a probability

Unlike traditional search, AI does not produce stable rankings. The same query can generate different answers depending on context and phrasing. Consistent brand mentions across prompts are rare, which means visibility must be understood as frequency: how often a brand appears across interactions.

This shifts the focus from ranking positions to “citability” – whether content is precise, structured and trustworthy enough to be used as a source.

In practice, brands should build depth in clearly defined topic areas and create structured, explanatory content such as glossaries or frameworks. Original data strengthens credibility, and content must be organized so AI systems can easily extract key information.

Being known is no longer enough – you need to be understood

Traditional search remains the dominant driver of traffic and conversions, but behavior is shifting. AI systems are increasingly used not just to discover information, but to evaluate options and, in some cases, complete transactions.

This marks a move from search-based navigation to conversational decision-making.

For brands, the implication is not to abandon established practices, but to extend them. Those who invest early in building topical authority will be better positioned as AI becomes a more central interface for how consumers discover and choose products. In that environment, visibility will depend less on how well a brand is known, and more on how well it is understood.

This article was first published by LBB.

About Mediaplus

Mediaplus is one of Europe's largest independent media agencies and a member of the House of Communication — an integrated communications network headquartered in Munich. Founded in 1983, the agency group today brings together approximately 2,200 specialists across more than 20 international locations in Germany, Austria, and Switzerland, as well as markets in Asia and North America. Its service portfolio encompasses Media Strategy & Innovation, Media Planning & Buying, Data & AI, Performance Marketing, Advertising Technologies, and Commerce & Retail Media. Through its group-wide AI framework, House of AI, Mediaplus combines proprietary data models with deep market expertise to deliver measurable brand growth for its clients. Mediaplus has been consistently recognized in the WARC Media 100 ranking and the RECMA Quality Ranking as a leading independent media agency, and in 2026 was named Media Agency of the Year at the Deutscher Mediapreis for the fifth time.

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