11

European markets, one operating model

5

process steps eliminated

1

tech stack across all disciplines

Marketing Has Become Too Complex

The Landscape

Too many systems. Too many processes. Too many hand-offs. Too much lost time.

The future of marketing is increasingly decided by the operating model behind it. As organizations grow, new tools, processes, agencies and local solutions are added to meet evolving demands. The result is complexity: more coordination, more hand-offs and less time for strategic work.

Developed by MediaMarktSaturn and Serviceplan Group, MOMENTUM was created in response to this reality. By bringing creation, production, data, automation and distribution together within one connected marketing value chain, it offers a simpler way to scale marketing across eleven European markets.

Scaling Up without Slowing Down

The Challenge

MediaMarktSaturn's Experience Retail strategy is built around delivering more relevant customer experiences whenever and wherever they matter most. As customer expectations evolved, marketing had to keep pace.

Relevance is no longer created through campaign cycles alone. It is created in moments. The challenge was making that possible across eleven European markets without slowing everything down. Existing ways of working were not built for that level of speed, coordination and adaptability.

Any two are possible. All three at once are not.

  • Real time + at scale = generic mass content.
  • Brand distinctive + at scale = long lead times.
  • Real time + brand distinctive = only a handful of assets.

Radical Simplification

The Solution

The obvious answer would have been to add more technology. 

MediaMarktSaturn and Serviceplan Group chose a different path. Together, they stepped back. Then stripped back. They rethought how marketing should operate in the AI era. 

Instead of optimizing individual functions, they redesigned the marketing value chain around one connected operating model. The goal was simple: remove complexity wherever possible and create a system that could move faster, scale more easily and make better use of every asset created.

Is complexity holding back your growth?

Whatever your challenge, as a Creative Solutions Partner that’s where we start. We’ll pull on our integrated expertise to identify your barrier to growth, build bespoke solutions around it and see it through to measurable impact.

The Questions Behind MOMENTUM

An Integrated Diagnosis

Before redesigning the marketing value chain, MediaMarktSaturn and Serviceplan Group stepped back to ask a series of fundamental questions. The goal was not to improve one part of the process, but to understand what was creating complexity across the system as a whole and preventing marketing from scaling more effectively.

Centralization creates efficiency, but it can come at the expense of market proximity. The answer could not be either-or. It had to be both: delivering consistent content across markets while maintaining maximum local relevance through strong involvement of local market teams.

Individual AI tools can accelerate individual tasks. The bigger opportunity was to reduce complexity across the entire marketing value chain. By connecting creation, production, data, automation and distribution within one shared infrastructure, MOMENTUM reduces hand-offs, removes unnecessary process steps and increases the reuse of assets across markets and channels. AI is not the operating model itself. It helps make the operating model faster, simpler and more efficient.

Neither the client nor the agency operates in isolation. MOMENTUM is a dedicated unit in which both organizations jointly design, manage and continuously develop the marketing process. Shared responsibility for processes, systems and resources creates a common operating model built around one goal rather than separate priorities.

Through a phased rollout approach: starting in the DACH and Benelux markets, followed by Italy, Spain, Turkey, Poland and Hungary during the following year. The model learns before it scales.

By connecting data, technology, media and creative production in one integrated setup. MOMENTUM helps turn insights into relevant content and activate it quickly across channels and markets, making personalisation both faster and scalable.

“Our challenge was not simply to produce more content. It was to make our marketing more relevant, more consistent and significantly faster across eleven markets. We need to combine international scale with local relevance – and that is exactly what we are building with MOMENTUM.”

Michael Schuld

 

CMO 

MediaMarktSaturn

Florian Haller on the left (CEO der Serviceplan Group) and Michael Schuld on the right (CMO von MediaMarkt Saturn)

Reinventing the Marketing Value Chain

Creating the Solution

Create once. Reuse everywhere.

Creation

Creative development is connected directly to production, data and distribution, reducing duplication across markets and enabling content to move faster through the system. Automate the variants, not the idea.

From many to one production model.

Production

Shared standards, processes and assets reduce hand-offs and unnecessary complexity while enabling consistent execution across markets and channels.

Data as a trigger, not a retrospective.

Data

Signals from customers, markets and campaigns help determine what needs to be created, adapted and deployed, reducing wasted effort and increasing relevance.

AI as an operating capability.

Automation

AI is embedded across the marketing value chain, reducing manual process steps, increasing automation and enabling teams to focus on higher-value work.

Connected all the way to activation.

Distribution

Creation, production, data and automation feed directly into distribution, reducing hand-offs and making assets available faster across markets and channels.

Where does your value chain lose time?

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Winning Back Time for What Matters

The Result

With less complexity comes more capacity. The redesign of the marketing value chain was intended to create measurable business impact while reducing operational complexity. More automation, greater reuse and faster execution free up time for higher-value work.

A Creative Solutions Partner in Action

Making MOMENTUM Possible

MOMENTUM required more than expertise in a single discipline. More even than an agency in the traditional sense. It required a partner capable of understanding the challenge as a whole, identifying the barriers holding marketing back and taking a creative approach to problem-solving by designing a solution around them.

As the Creative Solutions Partner of MediaMarktSaturn, Serviceplan Group brought together strategy, creativity, production, data, automation and technology to redesign the marketing value chain and deliver change at scale across eleven European markets.
 

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MediaMarktSaturn has appointed Serviceplan Group as its Creative Solutions Partner for the entire European marketing process.
A customized agency model built for enterprise marketing: dedicated teams, integrated tech, and full transparency. Built around your business.
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Felix Bartels
Felix Bartels
Serviceplan Group
Global Client Development
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About Serviceplan Group

Serviceplan Group SE & Co. KG is Europe’s largest owner-managed agency group (Source: W&V / GWA 2025). Founded in Munich in 1970, it now employs over 6,500 people at more than 40 locations in 24 countries. In the 2024/2025 fiscal year, the group generated fee revenue of €866 million, representing a 6% increase over the previous year and significantly exceeding the market average.

At the core of the business model is the internationally established House of Communication model, which fully integrates strategy, creation, media, data and technology under one roof and has been rolled out worldwide. 62% of clients receive integrated, cross-group support, enabling consistent execution across the entire marketing value chain. 

The Serviceplan Group’s performance has been validated externally on numerous occasions: 19 Cannes Lions (2025) as well as awards for Independent Network of the Year and Independent Agency of the Year. Further recognition includes top placements at D&AD, ADC, Clio, Webby, and Eurobest, as well as leading positions in national and international agency and media rankings. Ad Age ranks the Serviceplan Group among the 15 largest agency groups worldwide. Furthermore, a client satisfaction rate of 87%, achieved for the third consecutive year in 2025 and based on the annual, independent survey of 2,761 clients, confirms the group’s high performance.